For an inquiry without use of the contact form: Please email directly to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Please include the name of your institute / company and your country in your email, thank you. You should hear from us within 24 hours of your request. If your email is not answered please 'phone directly to your local representative.

From its UK headquarters (Click here to find us) Hiden Analytical maintains contact with its users and user communities through local offices throughout the world.

Hiden Analytical UK Headquarters

420 Europa Boulevard

Gemini Business Park

Warrington

WA5 7UN

United Kingdom

Phone: +44 (0) 1925 445225

Fax: +44 (0) 1925 416518

Click here to send a message using our Online Contact Form.

Click here to see a list of our Sales Offices throughout the World.

If you have concerns regarding the performance of your Hiden system, we can review data files and provide instrument tuning tips to optimise your system performance. Hiden Analytical mass spectrometers can be operated by our service department over the internet, enabling our service engineers to take control of your Hiden system, and make tuning function adjustments on-line in real time. We also offer worldwide site visits, customer support and consultancy services. Click here to see our Service section.

Hiden Analytical support provides:

• Priority e-mail and telephone support for all our customers.
• A fast personal response to service enquiries - you communicate directly with our senior engineers enabling first class effective support for your Hiden Analytical equipment.
• A personal confidential data review service for our customers. We are pleased to review your data and confirm that your Hiden equipment has been correctly applied in your specific application. Our engineers are regularly cited in publication acknowledgements for useful communications.

This section contains useful customer support information for existing system users. Click here to visit our Support section.

We constantly strive to improve our products and maintain consistent high levels of customer service. Can you spare a few moments to tell us how we're doing? Click here to fill in a Customer Feedback Form.