Servicio / Partes
| Returning Items to Hiden Analytical for Non-UK Customers |
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This is what you need to know if you are sending equipment to Hiden Analytical Limited in the UK:
The address is:
Service Department,
If you are sending equipment for to be repaired or upgraded, which we will then return to you, write the following clearly on your export documents: “Attention to Customs – Goods of UK Manufacture, temporarily returned to the UK for repair. Fax the customs clearance request to Ruth Tyrer-Tomkinson, fax number +44 (0) 1925 428 099."
Also include a Declaration of the value of the goods. We will quote this on the Export documentation when the goods are returned, to avoid problems with Customs clearance at the port of re-entry.
If you are sending back equipment that we have already replaced or have loaned to you, write the following clearly on your export documents: “Goods of UK manufacture, permanently returned to the UK. Fax the customs clearance request to Ruth Tyrer-Tomkinson, fax number +44 (0) 1925 428 099.”
Also include a Declaration of the value of the goods. This should be the same value as on our export documents when we sent the equipment to you.
Your country of origin may have other rules covering temporary or permanent export of equipment. Your Carrier or Courier will be able to advise you about these.
UK Customs clearance
Ask your Carrier or Courier also to fax copies of the shipping documents to Ruth Tyrer-Tomkinson, fax number +44 (0) 1925 428 099 and we will send clearance instructions to them.
When you send equipment to us, you are responsible for insuring the equipment. Ship your items “CIF” (cost, insurance, freight). Insure it for the full replacement value.
If we agree with you (as set out in our Repair Quotation) that we will send the equipment back to you “Ex-works” or “FOB”, you are responsible for insuring the equipment. Insure it for the full replacement value.
If we agree to send the equipment back to you “CIF”, it is covered by Hiden Analytical Limited’s insurance.
Shipping Costs
If we agree with you (as set out in our Repair Quotation) that you will send your equipment to us for a Warranty repair, you are responsible for the shipping costs to the Hiden factory.
When we send the equipment back to you, Hiden Analytical Limited pays the return shipping costs for warranty repairs.
For Other Repairs, you are responsible for the shipping costs both ways, for the cost of repairs (as set out in our Repair Quotation) and for any other import/export clearance charges.
We need to know if the equipment is safe for us to handle. It may have been used in places where it has been in contact with substances or with radiation that could be harmful. Click here to download the Contamination Status of Returns form. Fill it in and return it to us – if possible before you ship the items - or it will delay the start of work on your equipment until we have checked for any health hazards or risks.
Pack the equipment securely to avoid damage in transit.
Wrap each Electronics unit in shock absorbing material such as bubble-wrap or foam. Put them into a box or crate large enough to leave plenty of room on all sides and between the items. Pack the spaces with more bubble-wrap or foam.
Seal each item of Vacuum Equipment inside a stainless steel housing or a “low-plasticizer” plastic bag so that all surfaces normally exposed to vacuum are protected and kept clean. Ask your Sales or Service contact at Hiden Analytical to send you a housing to fit the equipment for extra protection from damage. Wrap each item using plenty of bubble-wrap or foam and put it in its own, close fitting, box. Pack these boxes into a larger box or crate large enough to leave plenty of room on all sides and between the items. Pack the spaces with mode bubble-wrap or foam.
Contacts Click here to contact us through our Online Contact Form.
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