This is what you need to know if you are sending equipment to Hiden Analytical Limited in the UK:

The address is:

For the attention of: Service Department,

Hiden Analytical Ltd.,

420 Europa Boulevard,

Warrington,

Cheshire

WA5 7UN,

England.

Contacts:

Phone:  +44 1925 445 225
Fax: +44 1925 416 518   
Click here to contact us through our Online Contact Form.

Insurance

When you send equipment to us, you are responsible for insuring the equipment. Ship your items “CIF” (cost, insurance, freight). Insure it for the full replacement value.

If we agree with you (as set out in our Repair Quotation) that we will send the equipment back to you “Ex-works” or “FOB”, you are responsible for insuring the equipment. Insure it for the full replacement value.

If we agree to send the equipment back to you “CIF”, it is covered by Hiden Analytical Limited’s insurance.

Shipping Costs

If we agree with you (as set out in our Repair Quotation) that you will send your equipment to us for a Warranty repair, you are responsible for the shipping costs to the Hiden factory.

When we send the equipment back to you, Hiden Analytical Limited pays the return shipping costs for warranty repairs.

For Other Repairs, you are responsible for the shipping costs both ways, for the cost of repairs (as set out in our Repair Quotation) and for any other import/export clearance charges.

Health and Safety

We need to know if the equipment is safe for us to handle. It may have been used in places where it has been in contact with substances or with radiation that could be harmful. Click here to download the Contamination Status of Returns form. Fill it in and return it to us – if possible before you ship the items - or it will delay the start of work on your equipment until we have checked for any health hazards or risks.

Packaging

Pack the equipment securely to avoid damage in transit.

Wrap each Electronics unit in shock absorbing material such as bubble-wrap or foam. Put them into a box or crate large enough to leave plenty of room on all sides and between the items. Pack the spaces with  more bubble-wrap or foam.

Seal each item of Vacuum Equipment inside a stainless steel housing or a “low-plasticizer” plastic bag so that all surfaces normally exposed to vacuum are protected and kept clean. Ask your Sales or Service contact at Hiden Analytical to send you a housing to fit the equipment for extra protection from damage. Wrap each item using plenty of bubble-wrap or foam and put it in its own, close fitting, box. Pack these boxes into a larger box or crate large enough to leave plenty of room on all sides and between the items. Pack the spaces with mode bubble-wrap or foam.